Contact Us

Call, text or email at any hour. Tell us where you are going and we will help you choose what to take.

Help choosing

Tell us where you are flying, which airline, for how long and how you like to travel. We will tell you which sizes make sense, and whether you can get away with carry on only.

Questions about an order

For delivery updates, changes or anything that arrived wrong, contact us with your order number.

Warranty claims

If a wheel, handle, zip or shell breaks, send us your order number, a photo of the damage and a short note on what happened. If it happened on a flight, the airline's damage report helps but is not required. We reply within one working day with a repair or replacement.